Privacy Policy
PRIVACY STATEMENT — PRIVACY, SECURITY, AND TRANSPARENCY
Our privacy statement, contained in the pages that follow, serves to give notice about the types of personal information we collect, how we use it, who we share it with and why, and what we do to try to protect it. We encourage you to read this statement carefully. Below is a quick overview.
What do we collect?
We obtain two types of information from you online, which we store and use:
- Non-personal information collected automatically from each visitor (such as your device type or operating system).
- Personal information that you voluntarily provide to us or that is collected automatically.
Why do we use it?
- We use non-personal information to administer our website, enhance your browsing experience, and make business decisions about the services our customers may prefer.
- We use personal information that you voluntarily provide to respond to your inquiries, schedule or provide automotive services, and perform related operational needs.
We do not sell or rent your personal information to third-party data vendors or marketing companies. We disclose information only as required by law or when necessary to deliver our services.
When do we share it?
We share personal information only when necessary:
- To fulfill legal obligations
- With trusted vendors and service providers who support our operations
- As required to perform under contracts (e.g., payment processors, scheduling software)
We do not sell or rent personal information to third-party data brokers or marketing companies.
Your Privacy Choices and Rights
You are not required to provide personal information to use most features on our website. You may opt out of newsletters, marketing emails, or other optional communications at any time. Depending on your jurisdiction, you may have additional rights under applicable data protection laws, such as the CCPA or GDPR.
Contacting Us
Questions about this privacy statement may be sent to:
Torque Automotive
ATTN: Privacy & Compliance
2708 W Marshall Ave
Longview, TX 75604
Torque Automotive (“Torque Automotive,” “Torque Auto,” “us,” “we,” or “our”)
We thank you for visiting the online resources we publish. The terms “you” and “your” refer to any visitor to our website who is over the age of 13. This privacy statement explains from whom and what types of personal information we collect, how we use it, who we share it with and why, and what steps we take to protect it.
“Online resources” means the websites and other internet-based features we own or operate that enable you to interact with Torque Automotive, including our site at
TorqueautoTorque Auto and any future mobile applications.
WHO WE COLLECT PERSONAL INFORMATION FROM
We collect personal information (PII) that you voluntarily provide when you use our website. This may include:
- Name
- Email address
- Phone number
- Mailing address
- Vehicle details
- Any other information you choose to provide
We may also collect technical information such as your IP address, browser type, and operating system.
Use of Information
We may use your PII for purposes including:
- Scheduling and providing automotive services you request
- Communicating with you about appointments, updates, and promotions
- Personalizing your website experience
- Improving our website and services
- Complying with legal requirements
- Protecting our legal rights
Digital Marketing Policies
With your consent, we may also use your PII for digital marketing purposes such as:
- Sending marketing emails, newsletters, or promotional offers
- Delivering targeted online advertising based on interests
- Website usage analytics to improve marketing performance
You may withdraw consent at any time using the unsubscribe link in our emails or by contacting us at
jody@torqueauto.shop.
Disclosure of Information
We may disclose your PII to:
- Third-party service providers that assist in scheduling, payments, marketing, or operations
- Law enforcement or government agencies if required by law
- Other third parties with your consent
We do not sell your PII.
Your Rights
Depending on your jurisdiction, you may have rights under laws such as GDPR and CCPA, including the right to:
- Access or receive a copy of your PII
- Request correction or deletion
- Object to certain processing
- Request limits on processing
- Receive PII in a portable, machine-readable format
Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute protection.
WHAT WE COLLECT
We collect two types of information:
1. Voluntarily Submitted Information
Examples include:
- Contact forms
- Appointment requests
- Emails to our business
- Account registration (if applicable)
- Event registration
- Vehicle information provided for service
- Customer service inquiries
If you do not want us to collect this information, simply do not provide it. You may contact us by phone or in person instead.
2. Automatically Collected Information
Using cookies or similar technologies, we may collect:
- Device type, browser, operating system
- IP address
- Pages visited
- Time spent on the site
- Referring website
- Mobile device and location data (if enabled)
We use tools such as Google Analytics to better understand how visitors use our website.
You may opt out of Google Analytics at:
External Sites, Apps, and Social Media
Our site may contain links to third-party websites or social media platforms such as Facebook or Instagram. We do not control those platforms and are not responsible for their privacy practices. Their privacy policies govern your use of their services.
WHEN / WITH WHOM WE SHARE PERSONAL INFORMATION
We share personal information only when necessary, including:
- With trusted vendors and service providers
- When required by law
- To prevent harm or protect our rights
- During a business transfer (e.g., sale, merger)
We attempt to bind our vendors contractually to use your information only as needed for the business purpose intended.
YOUR RIGHTS AND OPTIONS
You may opt out of marketing communications at any time. You also have rights to update, access, or delete your information, subject to applicable law.
We currently do not respond to browser “Do Not Track” signals.
CHILDREN’S PRIVACY
Our services are not intended for children under 13, and we do not knowingly collect personal information from minors. If you believe we collected such information, contact us at
jody@torqueauto.shop and we will delete it.
HOW WE PROTECT COLLECTED PERSONAL INFORMATION
We maintain a reasonable security program including administrative, technical, and physical measures. Although no system is completely secure, we take steps to reduce foreseeable risks and respond appropriately to any potential unauthorized access.
CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
For California residents, we may collect:
- Identifiers (name, email, address, IP address)
- Vehicle-related information
- Commercial information (services purchased)
- Internet activity
- Geolocation data
- Audio or video info (e.g., recorded service calls)
We do not sell this information.
Residents have rights to disclosure, access, and deletion. To exercise these rights, contact us at
jody@torqueauto.shop.
EU GENERAL DATA PROTECTION REGULATION (GDPR)
For visitors accessing our website from GDPR jurisdictions, you have the right to:
- Transparency
- Access
- Correction
- Deletion
- Portability
- Restriction or objection to processing
Our lawful basis for processing is legitimate interest, and we do not engage in automated decision making.
CHANGES TO THIS PRIVACY STATEMENT
We may update this policy periodically. The English version is the controlling version. Continued use of our website indicates acceptance of any revised policy.
CONTACTING US
If you have questions about this privacy statement or privacy practices, please contact us at:
Torque Automotive
Privacy & Compliance
2708 W Marshall Ave
Longview, TX 75604
