Terms and Conditions
1. Interpretations and Definitions
Interpretations
Words with initial letters capitalized have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.
Definitions
For the purposes of these Terms and Conditions:
Affiliate
Means any entity that controls, is controlled by, or is under common control with a party. “Control” refers to ownership of 50% or more of the shares, equity interest, or other voting securities for election of directors or other managing authority.
Account
Means a unique account (if applicable) created for You to access certain features or service-related portals provided by Torque Automotive.
Country
Refers to: Texas, United States.
Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement)
Refers to Torque Automotive, located at:
Torque Automotive
2708 W Marshall Ave
Longview, TX 75604
Device
Means any device capable of accessing the Service, such as a computer, smartphone, or tablet.
Service
Refers to the Website and any associated digital features, scheduling tools, forms, or communication portals provided by Torque Automotive for general automotive service and repair.
Website
You
Means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. Services
“Services” refer to automotive repair, maintenance, diagnostics, and any related offerings provided by the Company. Certain features of the Website may allow you to request quotes, book appointments, or communicate with the Company.
These Terms and Conditions (“Terms”) form the entire agreement between You and the Company regarding your use of the Website, online tools, and any digital interactions with Torque Automotive.
3. Acknowledgment
These Terms and Conditions govern your use of the Website and form a binding agreement between You and the Company.
Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. They apply to all visitors, customers, and users who access or use the Website.
By accessing or using the Website, You agree to be bound by these Terms. If You do not agree with any part of the Terms, You may not use the Website.
You represent that You are at least 18 years old. Torque Automotive does not permit individuals under 18 to use its Service without parental or guardian permission.
Your use of the Service is also conditioned on your acceptance of Our Privacy Policy, which describes:
- How we collect information
- How we use it
- How we disclose it
- Your rights regarding your personal data
4. Privacy Policy
Please read our Privacy Policy carefully before using our Website or submitting any personal information. The Privacy Policy explains how we handle your data and your associated rights.
5. Appointments and Service Requests
Certain features of the Website may allow you to:
- Request an appointment
- Submit a service inquiry
- Provide vehicle details
- Communicate with our team
Submitting a request does not guarantee appointment availability. Torque Automotive will confirm appointments directly via phone, email, or SMS.
Once your appointment is confirmed, You are responsible for arriving on time or notifying Us of changes.
Missed or repeated no-show appointments may result in refusal of future service at our discretion.
6. Billing and Payments
You agree to provide accurate and complete payment and billing information when purchasing any services.
Billing requirements may include:
- Full name
- Address
- Phone number
- Email
- Vehicle information
- Valid payment method (if paying online or in advance)
If payment is required before or upon completion of service, You agree to provide timely payment. Failure to do so may result in:
- Delayed service
- Vehicle hold until payment is resolved
- Additional fees, where applicable
- Cancellation of future appointments
If any electronic payment method fails, You may be required to provide an alternate valid payment method immediately.
Torque Automotive reserves the right to refuse service for fraudulent, incomplete, or inaccurate billing information.
